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Centro assistenza
Short answers to the things people actually get stuck on. If something here is wrong or missing, that is a bug in the documentation and worth telling us about.
Getting started
From an empty account to a page you can share.
Selling and delivery
Products, files and what the buyer receives.
Payments and refunds
Stripe and MercadoPago, payouts, refunds and disputes.
- Connect Stripe so you can sellHow to connect your Stripe account, what we can and cannot see, and why selling stays off until Stripe says yes.
- Connect MercadoPago so you can sellHow to connect your MercadoPago account, what authorizing it means, why we renew it automatically, and what to do if a renewal fails.
- Refunds and disputesHow to refund a buyer, what happens to their downloads, and what a dispute means for your account.
- Taxes, invoices and who the seller isWhy you are the seller of record, what that means for VAT and sales tax, and where invoices come from.
Plans and account
Billing, limits and what happens if you stop paying.
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